From voice to data to cellular to broadband and internet services, telecommunication expenses are one of the most complicated and costly aspects for any enterprise.  Confusing contracts, a constantly changing inventory of equipment and services, and inconsistent vendor invoicing make it nearly impossible to optimize performance, track inventory and manage costs.

VOICE SERVICES

• POTS
• PRI/BRI
• SIP Trunking
• Remote Call Forwarding
• Long Distance & Toll Free

DATA SERVICES

• Ethernet
• Fiber (WDM)
• Private Line
• Business Internet/DSL
• SD-WAN

There are many firms that can take a bill and review it against the contracted rates.  At Axiom, we dive deeper.

We typically uncover an estimated 10% error rate on general telecom invoices.

We use our internal audit engine AXiS™ to provide a proven roadmap to telecom savings.  AXiS™ links data all of your various sources such as Customer Service Records, invoices, ordering/provisioning, contracts, vendor portals, and design layout records.  We identify immediate savings and developing strategies to optimize your long-term spend.  We focus on overlapped services, duplicated features, stranded charges, and ancillary expenses.  We then work diligently to reconcile credits with your vendors.

We review your inventory and billing for Internet circuits, private lines for data transmission, network circuits (SD-WAN), SIP trunking for voice calling and conference calling and prioritize them by highest spend, billing platform and vendor.

We review paper and query electronic-loaded telecom invoice data and run a series of audits designed to identify disputes and optimizations related to:

RATE

Validate contract, service order guide, and tariff rates.

QUANTITY

The amount of billed services received based on order and provisioning data.

EXISTENCE

Was this feature ordered.

This data-intense approach will determine the Rate, Quantity and Existence (RQE) of every service across your telecom estate.  Are the features you’re paying for actually provisioned? Does the billed quantity match the amount ordered? Was the correct contracted rate applied?

Our dedication to the reconciliation and negotiation process is unmatched.  We have negotiated multi-million dollar settlements and are proud of a win rate on disputes that consistently exceeds 70%.  Because a dispute is only as good as the position you present, we create and manage dispute packages from initiation to successful resolution.

• Describe the dispute, including the reason for the billing error with references to associated tariff or contract.
• Upload the dispute into the vendor portal and TEM application
• File claims with vendors, confirm acceptance and manage vendor responses
• Submit rebuttals of claim denials and document credit confirmations
• Submit true-ups or gap claims